Customer Relationship Management

Cipher's CRM services provides organizations with the technologies and strategies they need to easily automate and integrate all customer-facing activities including sales, marketing, customer service, and e-commerce. By using our services, you can improve the quality of customer connections and administrative processes, maximize revenue generated through customer interactions, and better focus on building and maintaining customer relationships.

It's a win-win: you give your customers the most rewarding experience possible AND you reap all the benefits associated with improved customer interactions. What more could you want?

Choose a stand-alone application to meet the needs of a specific line of business or use multiple tools that work together as a powerfully integrated, cloud CRM software solution — whatever works best for you! We're equipped with various tools that can sit right alongside your Microsoft Office and Outlook applications, and easily be integrated into your everyday routine:

• Microsoft Dynamics 365 Sales.
• Microsoft Dynamics 365 Marketing.
• Microsoft Dynamics 365 Customer Service.
• Microsoft Dynamics 365 Field Service.
• Customer Care and Support.

Still not convinced? Let's break down the benefits:

• Improved customer experience: Customer behavior analysis leads to personalized experiences, better issue resolution, and enhanced satisfaction.
• Increased customer retention: Personalized service wins loyalty, CRM tracks real-time analytics to find the best offer to customers and the optimal channels.
• Higher revenue: Boosts pipeline visibility with integrated tools for sales force automation, lead management, forecasting, cross-selling, e-commerce, and more.
• Greater process efficiency: Helps sales, marketing, and service teams to accomplish more with less effort by taking advantage of automated processes.
• Amplified communications: Improves collaboration and communications across platforms with teams, departments, and stakeholders to better serve customers.